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PayPort Over-the-Counter FAQs (Frequently Asked Questions)

  1. How much is it?
  2. Why does PayPort add a fee on to the payment?
  3. What credit/debit cards does PayPort accept?
  4. Do debit card transactions require a PIN?
  5. Do I need hardware for the service?
  6. How secure is PayPort?
  7. How fast and reliable is PayPort?
  8. How does my agency/county/city get started?
  9. Who is currently using this service?

1. How much is it?

This service can be used free of charge by Idaho state agencies, counties, cities and other government entities.

Under a partnership with Idaho Information Consortium, the State of Idaho established Access Idaho to develop, support, maintain, and enhance the State's official web portal, Idaho.gov, under a self-sustaining model using no tax dollars and appropriated funds.

You may choose to purchase one or more swipe card readers, however this is optional.

2. Why does PayPort add a fee to the payment?

Access Idaho's sole business is providing outsourced services for Idaho's public entities, such as state, county and city government. In order to sustain the Portal and all of its online services, Access Idaho has established a system of Portal Administration Fees for the Portal's ongoing support and expansion. Please contact Access Idaho for more information regarding these fees.

Each customer will have the opportunity to review all applicable fees prior to finalizing their transaction. At that point, they will have the option to cancel or opt out of their transaction.

3. What credit/debit cards can PayPort accept?

PayPort can accept Visa, MasterCard, Discover and American Express. Electronic checks are also an option. Please discuss eChecks with us if you are interested.

4. Do debit card transactions require a PIN?

A PIN is not needed to run a debit card. We run debit cards just like credit cards.

5. How secure is PayPort?

PayPort and its systems comply fully with Payment Card Industry (PCI) standards. As a subsidiary of a publicly traded company, Access Idaho is Sarbanes Oxley (SOX) compliant for controls, security and business continuity issues. We contract with an independent security company to review our security processes and procedures regularly for physical, technical, and policy security.

6. How fast and reliable is PayPort?

Second to security, our primary goals are speed and stability. Stateless components are separated and isolated into a Java Virtual Machine (JVM) , with post-authorization processing reserved as a nightly batch job. Because of this, we make a service guarantee of 5 seconds or less per order and 99.99% uptime during business hours. PayPort runs on a load-balanced server cluster located in a “Type IV” facility, with a mirrored “hot site” in a different state.

7. How does my agency/county/city get started?

Begin with our handy checklist and work through the steps from 1 to 10.

8. Do I need hardware for PayPort Over-the-Counter?

Required: A computer with an internet connection.

Optional: A swipe card reader.

9. Who is currently using PayPort Over-the-Counter?

Participating Idaho counties, agencies, and cities as of May 2011 include:

Contact Us:

Rich Steckler
Director of Marketing

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